Claims

How and when can I return the goods purchased in your e-shop?
Have you bought something from our e-shop which does not meet your initial expectations? Don’t worry as you have the statutory right to return goods within...
Fri, 12 Apr, 2019 at 1:38 PM
How to make a claim if you believe that the product is not working properly?
All claims and the complete servicing of our products are provided by an authorized service partner, BELS.cz. On our website in the "Contact" sect...
Wed, 17 Mar, 2021 at 1:24 PM
When making a claim, do I have to send the complete pack?
Specific cases differ, but as a rule, we recommend that technicians are allowed to undertake a complete diagnosis of the equipment to be sure that everythi...
Thu, 24 Jan, 2019 at 2:08 PM
How do I find my current claim status?
All claims and the complete servicing of our products are provided by an authorized service partner, BELS.cz You can check the current status of your c...
Wed, 17 Mar, 2021 at 1:36 PM