Technical Questions

How and why to update firmware?
How to update the firmware? The new, improved firmware version delivers minor modifications to the factory version bringing improvements to the camera’s...
Tue, 5 Mar, 2019 at 10:13 AM
Why and how to use the DVR video player?
With the Alternative DVR player (Datakam), you can play back your TrueCam video which can include map coordinates if you have a camera with a GPS module. Fu...
Wed, 15 Nov, 2017 at 5:27 PM
Why the card fill up even though I am using the loop recording function?
This problem may occur if you have the G-Sensor set at the highest sensitivity. This causes each individual recording within the time loop to lock, thereby ...
Thu, 2 Nov, 2017 at 12:48 PM
Why does my computer not show the connected camera?
This issue occurs with the latest version of Windows 10. It is due to the enhanced security against external devices. To load and display the external devic...
Thu, 2 Nov, 2017 at 12:48 PM
Why is the voice still the same from the GPS module after changing the display language in the camera menu?
When changing the language of the voice notifications, it is necessary to keep all parts of the camera connected so that they can communicate with each othe...
Thu, 2 Nov, 2017 at 1:00 PM
How often do you update the speed camera database?
We work alongside a company putting together a speed camera database that covers Europe and Russia . We issue the updated database twice a year. Therefore, ...
Thu, 2 Nov, 2017 at 12:59 PM
Why does the camera interfer with the radio?
Radio interference may cause a faulty charger. We fixed this glitch immediately in regards to new deliveries. Customers who find their charger has been dama...
Thu, 2 Nov, 2017 at 12:49 PM
Why does the battery last for a short time?
TrueCam car cameras are primarily designed for a permanent power supply from the car cigarrette lighter. Internal battery capacity serves primarily to docum...
Thu, 2 Nov, 2017 at 12:51 PM
Why is the image in the video wavy?
A wavering of the image occurs when the car is at a standstill, albeit not every time. It is caused by engine vibrations (especially when in neutral). Due t...
Thu, 2 Nov, 2017 at 1:01 PM
How long is the cable between the front and rear cameras on the A6 model?
The cable between the front and rear cameras is just over 5 meters. This length makes it suitable even for mid-sized cars.
Thu, 2 Nov, 2017 at 2:20 PM