Technical Questions

How do I set up my car camera?
During development, we make sure our cameras take high-quality images in every condition. Therefore, it is recommended that you use the factory settings as ...
Wed, 1 Nov, 2017 at 4:28 PM
How and why to update firmware?
How to update the firmware? The new, improved firmware version delivers minor modifications to the factory version bringing improvements to the camera’s...
Wed, 1 Nov, 2017 at 4:48 PM
Which memory card to use?
TrueCam car cameras support microSDHC memory cards of various brands from a minimum capacity of 8 GB to a maximum of 32 GB. For a memory card to handle the...
Thu, 2 Nov, 2017 at 12:47 PM
Why does my computer not show the connected camera?
This issue occurs with the latest version of Windows 10. It is due to the enhanced security against external devices. To load and display the external devic...
Thu, 2 Nov, 2017 at 12:48 PM
Why the card fill up even though I am using the loop recording function?
This problem may occur if you have the G-Sensor set at the highest sensitivity. This causes each individual recording within the time loop to lock, thereby ...
Thu, 2 Nov, 2017 at 12:48 PM
What is the difference between PAL and NTSC TV mode?
NTSC is the American image standard, and PAL is a European standard. For common use and less experienced users, we recommend using the PAL format. In the c...
Thu, 2 Nov, 2017 at 12:49 PM
Why does the camera interfer with the radio?
Radio interference may cause a faulty charger. We fixed this glitch immediately in regards to new deliveries. Customers who find their charger has been dama...
Thu, 2 Nov, 2017 at 12:49 PM
What is the LED flashlight on selected TrueCam cameras?
The LED flashlight is used to document possible traffic accidents or other events taking place outside the vehicle. As in the case of taking a video or a ph...
Thu, 2 Nov, 2017 at 12:50 PM
Using delayed power on
Delayed power on is recommended if the cigarette lighter power drops when switching on the engine. This in turn can cause the camera to switch on and off. H...
Thu, 2 Nov, 2017 at 12:56 PM
Why does the battery last for a short time?
TrueCam car cameras are primarily designed for a permanent power supply from the car cigarrette lighter. Internal battery capacity serves primarily to docum...
Thu, 2 Nov, 2017 at 12:51 PM